Question 1

How quickly will I see results?

Accepted Answer

From the very first uploaded call — scoring, transcript and action items in under 5 minutes. After a week you have a full team picture. After a month — trends and progression.

Question 2

Do I need to give up my current tools?

Accepted Answer

No. CallWise integrates with Gmail, Zapier and Make. Call results auto-sync to your existing system. If you don't have one — the built-in lead module is enough to start.

Question 3

Will my reps actually use it?

Accepted Answer

Yes — because they don't have to do anything. CallWise works in the background: records, analyzes, creates tasks. Reps get ready-made action items and reminders. Zero extra work.

Question 4

What exactly is CallWise?

Accepted Answer

CallWise is an AI sales platform — it combines built-in VoIP telephony, automatic call scoring (28 metrics), CRM with a lead pipeline, task management with a calendar planner, and team coaching in one tool. It replaces separate call centre software, coaching tools and a basic CRM.

Question 5

What does the AI agent do, and how is it different from a notetaker?

Accepted Answer

A regular notetaker records and transcribes. The CallWise agent understands, remembers and acts — it searches your call history in plain language ('who did I speak to about budget last week?'), extracts specific data (budget, deadlines, objections, decision-makers) and generates draft emails, proposals and follow-ups with full call context. Zero rewriting.

Question 6

How does CallWise analyze calls?

Accepted Answer

Upload an MP3, call via built-in VoIP, or connect Google Meet → AI transcribes, identifies speakers, analyzes 28 quality metrics (discovery, objections, sentiment, empathy, closing, and more), and scores the call ⭐ 1–5. Results, action items and updated CRM — in under 5 minutes.

Question 7

Can I try it for free?

Accepted Answer

Yes! 14-day free trial on the Professional plan — full features, 60 minutes per user, up to 3 users. No credit card required to sign up.

Question 8

How long does analysis take?

Accepted Answer

Under 5 minutes per call. Upload and come back to a full scorecard with transcript, metrics, and coaching tips.

Question 9

Is my data secure?

Accepted Answer

Yes. All recordings are encrypted at rest (AES-256) and in transit (TLS 1.3). We're GDPR compliant with data hosted in the EU. We never use your recordings to train models for other customers.

Question 10

Do I need to change my phone system?

Accepted Answer

No. Upload MP3/WAV files from any source. We also offer direct integrations with popular VoIP systems and a public API for custom workflows.

Question 11

Does it integrate with other CRMs and tools?

Accepted Answer

Yes. Gmail is available on every plan. Zapier, Make and full API access are available from the Professional plan onwards. Transcripts, action items, and workflow signals can automatically sync to your CRM.

Question 12

Can I manage multiple teams or clients?

Accepted Answer

Yes — the Supervisor add-on gives you a cross-organisation view. Perfect for marketing agencies, sales coaches and franchises. Switch between organisations, compare performance and coach multiple teams without logging out. From 149 PLN/mo.

Legal & Compliance Documents

Documents

Data Processing Agreement (DPA)

Non-Disclosure Agreement (NDA)

Privacy Policy

Terms of Service

Sub-processor Register

Data Deletion Policy

Sub-processors — quick links

Polish version / Wersja polska